Help Center

Get help with MDMIST - guides, troubleshooting, and support resources.

Welcome to the MDMIST Help Center. Find answers to common questions and learn how to get the most out of your AI sales assistant.

Getting Started

Quick Start Guide

  1. Sign Up: Create your account at mdmist.in
  2. Start Trial: Begin your 4-hour free trial
  3. Connect Audio: Allow microphone access in your browser
  4. Make Calls: Start a customer call and watch the AI suggestions appear
  5. Review: Check your dashboard for call insights

Setting Up Your Account

  • Log in to your dashboard
  • Complete your profile information
  • Invite team members (paid plans)
  • Configure notification preferences

Using MDMIST

During Calls

  • Keep the MDMIST window visible on your screen
  • Suggestions appear automatically as the conversation progresses
  • Click on suggestions to see more details
  • Use the quick actions for common responses

Understanding Suggestions

MDMIST provides different types of suggestions:

  • 🔵 Objection Handlers: Responses to customer concerns
  • 🟢 Closing Prompts: Signals to move toward closing
  • 🟡 Competitive Intel: What to say about competitors
  • 🟣 Product Info: Relevant product details

Best Practices

  1. Glance at suggestions naturally during the conversation
  2. Adapt suggestions to your personal style
  3. Don't read suggestions verbatim—use them as guidance
  4. Review call insights after to improve

Troubleshooting

Audio Not Working

  1. Check browser microphone permissions
  2. Ensure your microphone is not muted
  3. Try refreshing the page
  4. Test with a different browser

Suggestions Not Appearing

  1. Verify your internet connection is stable
  2. Check that audio is being detected (indicator light)
  3. Speak clearly and at normal volume
  4. Contact support if issue persists

Dashboard Not Loading

  1. Clear your browser cache
  2. Disable browser extensions temporarily
  3. Try incognito/private mode
  4. Use a supported browser (Chrome, Firefox, Edge)

Account Issues

  • Can't log in: Use "Forgot Password" to reset
  • Billing questions: Email hq@mdmist.in
  • Upgrade/downgrade: Manage from Dashboard > Settings > Billing

Contact Support

Email Support

  • Address: hq@mdmist.in
  • Include: Your account email, description of issue, screenshots

Response Times

  • Free Trial: 48 hours
  • Standard Plan: 24 hours
  • Advanced Plan: 4 hours (priority)

What to Include in Support Requests

  1. Your account email
  2. Description of the issue
  3. Steps to reproduce the problem
  4. Browser and operating system
  5. Screenshots or screen recordings

Training Resources

Video Tutorials

Coming soon! We're creating video guides for common tasks.

Webinars

Join our monthly product webinars to learn tips and tricks. Check your email for invitations.

Custom Training

Advanced plan customers receive dedicated training sessions. Contact your account manager to schedule.

Feature Requests

Have an idea to improve MDMIST? We'd love to hear it!

Email hq@mdmist.in with:

  • Description of the feature
  • How it would help your team
  • Any examples or mockups

Can't find what you need? Email us at hq@mdmist.in and we'll help you out.